tajir Platform Account Terms

At tajir, we operate an online gaming and sportsbook platform available to users in supported jurisdictions. Our terms outline the conditions under which you access our services—how you open an account, fund it, participate in tournaments and live-dealer games, and withdraw your balance. We designed these terms to be transparent about what we do, what we expect from you, and how we protect both your account and our platform integrity.

Our tajir platform connects players across Jakarta, Surabaya, Bandung, Medan, and Semarang to slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and sportsbook markets. We support deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All account activity is tracked, verified, and settled through our unified balance system.

This page outlines our core policies. By using tajir, you acknowledge these terms. If you disagree with any term, do not create an account. If you have questions after reading, contact our support team in English or Indonesian.

Account opening and participation on tajir

To open an account on tajir, you must be of legal age in your jurisdiction and provide accurate identity information during signup. We ask for your name, email, phone number, and date of birth. You are responsible for keeping your login credentials secure; we are not liable for unauthorized access if you share your password or fail to protect your account.

We reserve the right to verify your identity before your first deposit clears or before you can withdraw funds. This verification is a standard anti-fraud measure and may involve additional documentation. If you cannot provide verification, we will pause your account until you do.

Your tajir account is for your personal use only. You may not share it, sell it, or allow others to use it. We detect account sharing and multi-accounting through device tracking, IP analysis, and behavioral patterns. If we identify violations, we will suspend or close your account without notice and may forfeit your balance.

Jurisdiction notice: Our tajir services are available only where local law permits. You are solely responsible for confirming that your access and participation comply with your region's applicable regulations.

Deposits, balance, and withdrawals

When you deposit on tajir, funds are transferred from your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank account via mobile banking, local payment, online payment, e-wallet) to your tajir play balance. Deposits are not refundable; once transferred, funds become part of your account and are available for tournament entry, live-dealer play, or slot participation.

Your balance is unified across all game types. Money you earn from an Aviator tournament, a Liga 1 sportsbook prediction, or a Mahjong Ways leaderboard reward can be used on any other tajir offering or withdrawn immediately. We do not segregate balances by game type or restrict how you allocate your funds.

Withdrawals process through the same payment channel you used to deposit, or through an alternate method of your choice (e.g., you can deposit via mobile banking and withdraw to local payment). We charge no withdrawal fees; the amount you request is what you receive. Settlement timing depends on your payment partner's standard windows—wallet transfers (online payment, e-wallet, mobile banking) typically settle within minutes, bank transfers within one to two business days, and local payment instantly in most cases.

During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, some payment channels may experience slower processing. We do not control these delays; monitor your payment partner's website for holiday schedules.

Bonuses and promotional terms

We occasionally offer promotional credits, free entries to tournaments, or bonus multipliers. Each promotion comes with specific terms—eligibility criteria, expiration dates, and wagering requirements. We publish these terms before you opt into a promotion; it is your responsibility to read them.

Bonus credits that we apply to your account are not real money and cannot be withdrawn directly. They must be used within tajir according to the promotion's rules. If a promotion expires or if you violate its terms, any unused bonus is forfeited.

We reserve the right to modify or cancel promotions at any time. If you have a bonus pending and we change the promotion's terms, we will notify you through your account dashboard.

Dispute resolution and account closure

If you believe there is an error in your account balance or dispute a settlement result, contact our support team with full details—the game type, date, amount, and what you believe went wrong. Our team will investigate using server logs and settlement records. We aim to respond within one business day. If we confirm an error, we will correct it. If we find no error, we will explain why the settlement stands.

You may close your tajir account anytime by requesting closure through our account settings or by contacting support. We will process your closure request within 48 hours. If you have a positive balance, we will offer to withdraw it before closure. If you have a negative balance (debt from unpaid tournament entry or disputed charge), closure is not available until the balance is resolved.

We reserve the right to close your account if you violate these terms, engage in fraud, use the platform for money laundering, or breach any local law. Account closure may be immediate and without notice. If we close your account, your balance will be forfeited.

Account suspension: We may temporarily suspend your account for investigation or if you breach our terms.
Data retention: We retain account records, transaction history, and game logs for one calendar year minimum. Older records are archived.
Liability limit: We are not liable for service interruptions, payment delays caused by third parties, or losses from your account misuse.
Third-party integrations: We use third-party payment processors and game suppliers. Their terms also apply; we are not liable for their failures.

Data protection and privacy

We collect account information (name, email, phone, date of birth, payment details) and gameplay data (bets, results, balance history). This data is encrypted in transit and at rest. We do not sell your data to third parties. We share information only with payment processors and support staff who need it to serve your account.

You have the right to request a copy of your data or ask us to delete it (subject to legal retention requirements). Contact our support team to submit a data request.

Jurisdiction and applicable law

Our tajir platform is available only in jurisdictions where online gaming is legal. We do not provide services in regions where such activity is prohibited. You confirm that you access tajir from a supported jurisdiction and that your participation complies with local law.

These terms are governed by the laws applicable to our platform's operating jurisdiction. Any dispute shall be resolved through arbitration or local courts as specified in our full legal documentation.